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How do I place an order?Orders can be placed through our Accounts team Monday through Friday between 7:00 AM - 5:00 PM by contacting 212.757.6100 or email@example.com. Orders can also be placed any time here on our website.
Can you accommodate dietary preferences and allergen requests?We pride ourselves on offering menus that include something for every dietary preference, whether that is gluten free, vegan, vegetarian, dairy free, etc. We also use third party vendors for any kosher or halal requests. If you or someone in your party have allergies to any ingredients, please let a member of our team know and we are happy to accommodate. Please note, while we can omit allergens, our food is still processed in a facility that handles all types of food including the 8 most common allergens (soy, eggs, shellfish, tree nuts, wheat, milk, fish, and peanuts).
What’s your cancellation policy?Orders cancelled the business day prior will incur a 50% charge. Orders cancelled on the same day will incur a 100% charge. Any specialty and custom items are subject to 100% cancellation charge. Events canceled or postponed within 72-hours of your scheduled event call time will result in 100% forfeiture of deposit. If the number of required staff decreases within 48-hours of the scheduled event call time, a payment of the 4-hour minimum for canceled staff is required. All rental equipment cancellations must be received no later than 12:00 PM two days prior to scheduled delivery. Failing to meet this deadline may result in a restocking fee for rental equipment.
Help! I have a last minute order!A 20% rush fee is applied to orders placed after 1 PM for the next business day. Same day orders are subject to approval based on availability.
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